Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive a notification once your order has been shipped along with tracking information where available.
During peak sales periods, holidays, or promotional events, processing times may be slightly longer.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 3-10 business days
- Express Shipping: 1-5 business days (where available)
Delivery times are estimates only and may vary depending on your location and carrier delays.
Shipping Locations
We currently ship to:
- Australia ONLY
Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number if applicable.
Tracking information may take up to 48 hours to become active after dispatch.
Delays and Unexpected Circumstances
While we strive to meet all delivery estimates, delays may occasionally occur due to:
- Severe weather conditions
- Customs processing
- Carrier disruptions
- Public holidays
- High order volumes
We appreciate your patience and understanding should any delays arise.
Incorrect Shipping Information
Please ensure your shipping address is accurate and complete before placing your order.
We are not responsible for packages delivered to an incorrect address provided by the customer.
If you notice an error after placing your order, please contact us immediately and we will do our best to assist before shipment.
Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date.
Please include:
- Your order number
- Photos of damaged items (if applicable)
- Any relevant shipping information
We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: charmingkylie@gmail.com
Business Hours: 24/7
We are happy to assist you with any shipping-related inquiries